Terms and Conditions
Please read these Terms of Service carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using our website, www.metawave.in, and our services, you agree to comply with and be bound by these Terms of Service.
Overview of Services
The Website provides detailed information about metawave’s EV charging network, including station locations, collaborations for distributorship, and access to a cloud-based ecosystem designed to improve the charging network. Additionally, the Website allows for the booking and payment of services by clients/customers of metawave.
The Website may contain links to third-party websites or resources. These services are subject to different terms and conditions, and metawave is not responsible for their availability or accuracy.
Modifications to the Terms
metawave reserves the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of the updated Terms.
Account Responsibilities
As a registered user, you are responsible for maintaining the confidentiality and security of your User Account credentials. Payments made via your User Account are deemed genuine and valid.
Intellectual Property Rights
All intellectual property rights related to the Website are the exclusive property of metawave. No licenses or rights are granted except those explicitly stated in these Terms.
Payment Processing
Payments on the Website are facilitated by Razorpay. All payments will be considered valid, and metawave assumes no responsibility for fraudulent transactions.
Reviews and Ratings
Users may submit public reviews and ratings about their experiences. Reviews must be accurate and not contain offensive or defamatory language.
Restrictions and Prohibited Uses
Violate any applicable laws, agreements, or third-party rights.
Use automated means to access or interact with the Website.
Engage in activities that damage or impair the Website’s performance or security.
Termination and Suspension
metawave may terminate or suspend your access to the Website without notice if you violate these Terms or applicable laws.
Limitation of Liability
metawave disclaims all liability for incidental, special, consequential, or exemplary damages arising from your use of the Website. Aggregate liability is limited to amounts paid by you for services via the Website.
Indemnification
You agree to indemnify and hold metawave harmless from any claims or damages arising out of your use of the Website or breach of these Terms.
Dispute Resolution and Arbitration
All disputes arising from these Terms shall be settled by arbitration under the Arbitration and Conciliation Act, 1996, in India.
Governing Law
These Terms are governed by Indian law, with the courts in New Delhi having exclusive jurisdiction.
Feedback
Feedback submitted by users is considered non-confidential and may be used by metawave without compensation.
Refund Policy
Customers may request refunds for issues such as erroneous charges or service failures within 6 months of the transaction. Refunds are subject to approval and processed within 5-7 business days if approved.
Contact Us
For inquiries regarding these Terms, please contact us at:
Email: hello@metawave.in